Joshie at the Ritz-Carlton: An Extraordinary Customer Experience…
Lately, I’ve been doing a little more traveling that I would
like to. When I was younger, it wasn’t as big a deal…but now I’d much rather be
home to spend time with my family.
I was in Los Angeles about six weeks ago on one of these
recent business trips, and it happened to coincide with my kids’ Spring Break.
I wished I could have spent the time with them, but I suggested that my wife
use some of my Marriott points I’ve been accumulating and take the kids to stay
at the Ritz-Carlton on Amelia
Island, which is about two hours or so from Orlando.
Well, they had a great time at the Ritz, but (as often
happens on family vacations) they left something behind at the hotel.
My son has had a special blanket since he was about two years old. It’s a
teddy-bear-type-thing — a giraffe
named Joshie. When my son realized Joshie was missing, he was inconsolable.
As his father, I had to fix the situation and make it right. So what did I do? I lied, naturally. A “white”
lie, but a tall-tale nonetheless.
To find out what I told him (and what the Ritz-Carlton staff
did — Aaron, especially — to substantiate my fabricated truth), you’ll just
have to watch the video here.
I think you’ll be pretty impressed.
Dedicated to Your Continued Success,
Chris
P.S. If you or
someone you know is looking for the right commercial property financing, call
me at 1-866-622-4504 or email me at ChrisHurn@MercantileCC.com.
We work hard to provide the best customer experience anywhere in the small
business commercial lending industry, and we look forward to proving it to you
and anyone you refer to us.
P.P.S. A couple
of my dear friends (Victor Chang, Dave Dee, Dr. Charley Martin, Robert Skrob,
and Rob Berkley) insisted I do this video and share it. Thanks for the push,
guys!
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